General Terms and Conditions
Last updated: September 2026
1. Seller information
The online store www.lazzzy.shop is operated by:
Lazzzy – Lukas Delépine
Držkov 70
468 24 Držkov
Czech Republic
Business ID: 87013932
VAT ID: CZ860324475
Email: original@lazzzy.shop
Hereinafter referred to as the “Seller” or “Lazzzy®”.
2. Scope of these Terms
These General Terms and Conditions govern contracts concluded between the Seller and consumers through the online store www.lazzzy.shop.
A consumer is a natural person who enters into a transaction for purposes which are predominantly outside their trade, business or profession.
The version of these Terms and Conditions applicable to an order is the version in force at the time the contract is concluded.
3. Products and product information
The main characteristics of the products offered for sale, including size, material composition, colour and other relevant information, are stated on the respective product pages.
Lazzzy® takes reasonable care to ensure that product descriptions and images are accurate. However, slight differences in colour may occur due to different screen and device settings.
4. Prices
Prices are displayed in the currency applicable to the customer's selected country or language version of the online store and include applicable VAT, unless expressly stated otherwise.
Delivery charges and any other applicable costs are displayed to the customer before the order is finally submitted.
The Seller may change product prices at any time. Any change will not affect an order that has already been concluded.
5. Orders and conclusion of the contract
The customer selects the desired products, adds them to the shopping cart, chooses the available delivery and payment methods and provides the information required to process the order.
Before submitting the order, the customer has the opportunity to review the products, the total price and the information entered and to correct any errors.
By clicking the button indicating that the order entails an obligation to pay, the customer submits a binding order.
The Seller sends an electronic confirmation of receipt and acceptance of the order in accordance with the checkout process used by the online store.
The Seller may refuse or cancel an order for a legitimate reason, including a reasonable suspicion of fraud or abuse, an obvious error, or an unresolved dispute concerning payment for a previous order.
6. Payment
The payment methods currently available are displayed during checkout. They may vary depending on the customer's country, currency or selected delivery method.
Electronic payments are processed by secure payment service providers. The Seller does not have access to the customer's complete payment card details.
If a payment is refused or cannot be completed successfully, the order may not be processed or may be cancelled.
7. Product availability
Products are offered subject to availability.
If a product becomes unavailable after an order has been placed, the Seller will inform the customer without undue delay.
An alternative product may be offered with the customer's agreement. If no alternative is agreed, the corresponding amount will be refunded.
8. Delivery
Products are delivered using the delivery method selected by the customer during checkout. Available delivery options, prices and estimated delivery times are displayed in the online store.
The customer is responsible for providing complete and accurate information necessary for delivery.
If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, or if the customer fails to collect or accept a properly delivered parcel, the Seller may charge the reasonable and actually incurred costs of a new delivery, where permitted by applicable law.
Where transport is offered or arranged by the Seller, the risk of accidental loss or damage to the goods generally passes to the consumer when the consumer, or a third party designated by the consumer, takes physical possession of the goods.
9. Retention of title
The goods remain the property of the Seller until the purchase price has been paid in full.
10. Right of withdrawal
Consumers purchasing at a distance generally have the right to withdraw from the contract without giving any reason within 14 days from the date on which the goods are received.
Where several goods forming part of the same order are delivered separately, the beginning of the withdrawal period is determined in accordance with the applicable consumer protection rules.
How to exercise the right of withdrawal
The consumer may exercise the right of withdrawal before the expiry of the statutory period:
- by using the online withdrawal function available in the “Returns, exchanges & claims” section accessible from the footer of the online store; or
- by making any other clear and unequivocal statement communicating the decision to withdraw from the contract, for example by email to original@lazzzy.shop.
When using the online withdrawal function, the consumer can identify the relevant order and products and electronically submit and confirm the withdrawal request.
The Seller will acknowledge receipt of an online withdrawal without undue delay on a durable medium, normally by email.
Returning the goods
After notifying the Seller of the withdrawal, the consumer must return or hand over the goods no later than 14 days after communicating the decision to withdraw.
Return instructions and the appropriate return address will be provided as part of the handling of the request. The return address may vary depending on the country from which the goods are being returned.
The customer is requested to follow the return instructions provided so that the parcel can be correctly identified and processed.
Condition of returned goods
The consumer may inspect and try on the goods to the extent necessary to establish their nature, characteristics, size and functioning, in a manner comparable to what would normally be permitted in a physical store.
The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
To facilitate processing, we recommend returning the goods complete, clean and, where possible, with all accessories and original tags.
Return costs
Unless Lazzzy® expressly agrees otherwise, the consumer bears the direct cost of returning the goods, provided that the consumer has been properly informed of this obligation.
Refund
In the event of a valid withdrawal, the Seller will refund all payments due to the consumer, including the cost of the least expensive standard delivery method offered by the Seller.
The refund will be made without undue delay and no later than 14 days from the date on which the Seller is informed of the consumer's decision to withdraw.
For sales of goods, the Seller may withhold the refund until the goods have been returned or until the consumer provides evidence that they have been sent back, whichever occurs first.
The refund will normally be made using the same payment method used for the original transaction, unless the consumer expressly agrees otherwise and no additional costs are incurred as a result.
If the consumer expressly selected a more expensive delivery method than the least expensive standard delivery method offered by the Seller, the additional delivery costs do not have to be refunded.
11. Exceptions to the right of withdrawal
The right of withdrawal does not apply in cases where it is excluded by applicable consumer protection law.
This may include, in particular, goods made to the consumer's specifications or clearly personalised, as well as other legally defined exceptions.
Any exception applies only where all relevant statutory conditions are met.
12. Returns and exchanges outside the statutory right of withdrawal
In addition to the statutory right of withdrawal, Lazzzy® may voluntarily offer additional return or exchange options, for example a size exchange.
These voluntary services do not restrict or replace the consumer's statutory rights.
A request may be submitted through the “Returns, exchanges & claims” section of the online store.
For a voluntary exchange, Lazzzy® may require the product to be returned clean, complete, undamaged and with its original tags.
13. Legal rights relating to defective or non-conforming goods
The Seller is responsible for ensuring that the goods comply with the contract and with the mandatory requirements of applicable law.
Consumers benefit from the statutory rights relating to defective or non-conforming goods that apply to their purchase.
For consumers within the European Union, the Seller is generally liable for a lack of conformity that becomes apparent within two years from delivery, subject to the specific mandatory rules applicable in the consumer's country.
Depending on the circumstances and applicable law, the consumer may be entitled to repair or replacement and, where the statutory conditions are met, to a price reduction or termination of the contract.
Normal wear resulting from proper use of a product does not constitute a defect or lack of conformity.
14. Claims and complaints
Claims concerning defective or non-conforming goods may be submitted through the “Returns, exchanges & claims” section or by email to original@lazzzy.shop.
The customer should, where possible, identify the order and relevant product and describe the problem encountered and the remedy requested.
Photographs or other supporting information may be attached to facilitate and speed up the assessment of the claim.
The Seller will handle the claim without undue delay and in accordance with the mandatory time limits and consumer protection rules applicable to the particular transaction.
The Seller's internal procedures do not restrict the consumer's statutory rights.
15. Damaged, incomplete or incorrectly delivered goods
Customers are encouraged to check the condition of the parcel and the delivered products as soon as reasonably possible after receipt.
If a product is damaged, incomplete, incorrect or appears to be defective, we recommend reporting the issue as soon as possible through the “Returns, exchanges & claims” section.
Photographs of the packaging and the affected product may help us process the request more quickly.
Failure to report the issue immediately does not result in the loss of any mandatory statutory consumer rights.
16. Personal data and cookies
Personal data is processed in accordance with applicable data protection laws, including Regulation (EU) 2016/679 (GDPR).
Detailed information on the processing of personal data, the customer's rights and how those rights may be exercised is available in the Privacy Policy on the website.
Information concerning cookies and the management or withdrawal of cookie consent is available through the cookie preference tool on the website.
17. Intellectual property
The content of www.lazzzy.shop, including text, photographs, graphics, logos, trademarks and other content, is protected by applicable intellectual property laws.
Unauthorised reproduction, distribution or other use is prohibited unless permitted by law or expressly authorised by the Seller.
18. Liability and force majeure
The Seller's liability towards consumers is governed by the mandatory provisions of applicable law.
Nothing in these Terms and Conditions excludes or limits a consumer right or remedy where such exclusion or limitation would be prohibited by law.
Where performance of the contract becomes impossible or substantially affected by an event beyond the reasonable control of the Seller, the consequences will be determined in accordance with applicable law.
19. Alternative dispute resolution
If a problem or dispute arises, the customer is encouraged to contact Lazzzy® first so that an amicable solution can be sought.
Email: original@lazzzy.shop
If a consumer dispute cannot be resolved directly, the consumer may use the alternative dispute resolution body competent for the Seller:
Česká obchodní inspekce (Czech Trade Inspection Authority)
Ústřední inspektorát – oddělení ADR
Gorazdova 1969/24
120 00 Praha 2
Czech Republic
Email: adr@coi.gov.cz
Website: https://coi.gov.cz/informace-o-adr/
The purpose of the ADR procedure is to seek an amicable settlement between the consumer and the trader.
For cross-border consumer disputes within the European Union, consumers may also seek assistance from the European Consumer Centres Network (ECC-Net).
Participation in an out-of-court procedure does not affect the consumer's right to bring proceedings before a competent court.
20. Applicable law
Contracts concluded with the Seller are generally governed by the laws of the Czech Republic.
However, this choice of law does not deprive a consumer of the protection afforded by mandatory provisions of the law that would otherwise apply in the consumer's country of habitual residence.
21. Amendments to these Terms
The Seller may amend these Terms and Conditions, in particular to reflect changes in legislation, services offered or the operation of the online store.
Any order already concluded remains subject to the version of the Terms and Conditions applicable at the time the contract was concluded.
Appendix – Model withdrawal form
Consumers may use the online withdrawal function available in the “Returns, exchanges & claims” section or may alternatively use the following model form.
To:
Lazzzy – Lukas Delépine
Držkov 70
468 24 Držkov
Czech Republic
Email: original@lazzzy.shop
I hereby give notice that I withdraw from my contract for the sale of the following goods:
............................................................................................................
Ordered on: ................................................................
Received on: ...............................................................
Name of consumer: .........................................................
Address of consumer:
............................................................................................................
............................................................................................................
Date: ......................................................................
Signature of consumer (only if this form is submitted on paper):
............................................................................................................